岗位职责和要求：
Scope Of Role:

-To assist Senior Manager in managing the day-to-day delivery of client service, including responsibility for allocating resources to deliver simply first class service and efficiency whilst minimising risk
-Accountable for the service and for building relationships with all the clients within the team
-Responsible for driving initiatives to improve the performance of CSG


Key Responsibilities/Challenges:

-Manage the resources within team to meet and exceed service standards, within defined area of responsibility
-Guide, coach and motivate team members to peak performance
-Plan and control staffing, recruiting, succession, deployment, training, appraisals, and all other personnel matters relating to staff in the team
-Plan capacity to meet peaks and troughs and thereby creates time for additional responsibilities and activities for the team members (projects, training etc)
-Respond to unexpected client and internal partner demands, and resourcing issues with minimal disruption
-Identify, transfer and adopt best practice across CSG, thereby ensuring continuous improvement
-Ensure all laid out policies and procedures are complied with within team
-Check for adherence periodically and takes appropriate actions to mitigate or escalate as necessary
-Identify gaps which would put the Bank and its clients at risk and takes action




Selection Criteria:


-Sound knowledge of customer services and corporate banking (WB) products and processes (electronic channels knowledge is an advantage)
-Organised and detail oriented
-Good analytical and problem solving skills
-Excellent people management skills
-Change orientation: able to successfully influence change
-Strong communications skills: ability to build clear and effective communications that drive action
-Effective interpersonal skills - must be able to work at all levels of the organisation – with senior executives, middle management and other staff
-Good listening and questioning skills
-A self-starter who is able to initiate, manage and, when necessary, escalate potential obstacles.

"Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential." Standard Chartered is an international banking group headquartered in London with over 1200 offices in 56 countries. Having established our first branch in Shanghai in 1858, Standard Chartered is honored to be the oldest foreign bank in China. Today, we have eleven branches (Qingdao to be opened soon), six sub-branches and three representative offices in China providing both Wholesale and Consumer Banking customers with creative solutions and unparalleled service. Dedicating ourselves to the long-term development in China, we hereby invite you to join our strong Consumer Banking. 渣打银行是国际性银行集团，总部位于英国伦敦。我们在全球56个国家和地区拥有1200多间分支机构。早在1858年渣打银行就在上海成立分行。今天，在中国拥有11家分行（青岛分行筹备中），6家支行及3家代表处，为企业及个人提供创新的金融解决方案和卓越的服务。现个人银行招聘所述职位。 Interested parties please send your resume, both in English and Chinese with Contact telephone No., Applied position, and Expected salary to us. Visit: www.standardchartered.com/cn/career or mail to 渣打银行上海分行。 一个月内未收到回复者视为未通过此次筛选。.