岗位职责和要求：
Job Purpose:

To provide local technical expertise to the China offices and support the Dyson Group IT Infrastructure, including network infrastructure, Firewalls, VPN’s, NT / 2000 domains and email systems. Also to provide 2nd line desktop and laptop support and liaise with UK Service Delivery

Key responsibilities include:
-Support of Dyson Front Office equipment, including laptops, desktops, telephony, mobile devices.
-Support of Dyson Infrastructure, including Servers, WAN, LAN and Email systems.
-Involvement with core infrastructure upgrade projects (such as roll-out of Active Directory / Firewall upgrades etc).
-Participation in the process and documentation improvement projects scheduled.

Principal Accountabilities:

Support
-Provide technical assistance and problem determination of the core technologies utilised within the organisation including:
-Microsoft Backoffice products.
-Microsoft Desktop Operating Systems and Applications.
-HP server, workstation and laptops.
-Microsoft Exchange Server.
-Dyson Group Local Area Network (LAN).
-Dyson Group Wide Area Network (WAN).
-Provision of second line support for China offices.

Systems Administration
-Provide system administration for:
-Local PBX support and mobile devices.
-Dyson Group Microsoft Windows NT domain and Active Directory.
-Dyson Group email system, Microsoft Exchange Server.

Projects
-Participate in Service Delivery and Infrastructure based projects to implement new systems and technologies.
-Involvement with implementations by 3rd parties, from initial supplier selection, through commercial agreement until final project completion.

Global Team
-Participate in projects to improve systems, processes and service delivery quality within the team, department and wider business.
-Liaise and if required escalate within Service Delivery or Infrastructure team to provide knowledge transfer to ensure a consistent level of systems understanding is achieved.
-Publish, improve and manage internal I.T. documentation.


Skills Knowledge & Experience:

-Microsoft Windows 2000 / XP:
-Desktop / Laptop Support (Essential).
-Microsoft Office 2000 / 2003 (Essential).
-Microsoft Windows NT Server / 2000/ 2003:
-Support (Essential).
-WINS / DNS / DHCP (Essential).
-Bare Metal Builds (Desirable).
-Domain Model (Desirable).
-Microsoft Exchange 5.5 / 2003:
-Maintenance (Desirable).
-Fault Finding (Essential).
-Bare metal Installation (Desirable).
-Disaster Recovery builds (Desirable).
-Thorough understanding of the following Networking technologies:
-TCP/IP:
-LAN Addressing (Essential).
-Public IP routing (Desirable).
-Basic IP Ports (Desirable).
-Routers
-Basic Cisco commands (Desirable).
-Advanced Cisco commands (Desirable).
-Firewalls
-Firewall Experience (Desirable).
-Sonicwall Experience (Desirable).
-Cyberguard (Desirable).
-VPN
-VPN Experience (Desirable).
-Sonicwall Experience (Desirable).
-WAN
-Supporting Internet Circuits / MPLS (Desirable).
-Working with Telecoms providers (Desirable).
-Strong hardware experience, including:
-Configuration of Compaq / HP Servers (Desirable).
-Wireless Network Experience (Desirable).
-Cisco Wireless Experience (Desirable).
-Exposure to VOIP Solutions (Desirable).
-MCSE Qualified (Desirable).
-CCNA Qualified (Desirable).


Key Competencies:

-Strong command of English language.
-Dedicated to providing customer service and managing relationships.
-Able to travel to world wide sites to engage in project work, or 2nd line fault repair.
-Proficient problem solver who is able to understand others agendas and deliver appropriate solutions.
-Confident communicator, via email, telephone and face to face.
-Ability to communicate complex I.T. information to non-technical audience with clarity.
-Strong planning & time management skills.
-Good understanding delivering success in an I.T. function.
-Able to engage the business at all levels to solve problems and implement improvements.
-Ability to deliver under pressure.
-Comfortable working outside of core working hours when necessary to complete the task in hand..

Dyson was established in 1993. The founder, Sir. James Dyson is an internationally acclaimed innovator and designer. Dyson is now the world’s largest manufacturer of vacuum cleaners by value. It is number one in UK, US and Australasia. It is also a market leader in Europe and have recently gained significant share of the Japanese market with a specially designed mini-cleaner. Currently, Dyson employs 1,800 staffs worldwide with a turnover of US900million dollars in 2005. The cumulative sales value for vacuum cleaners is over US10billion dollars..