岗位职责和要求：
KEY RESPONSIBILITIES / CHALLENGES:
Ensure daily operation is running smoothly through close monitoring of processing capacity, staff knowledge and efficiency.
Responsible for identifying and managing compliance risks. Ensure compliance with SCB group policy, local regulatory requirement, information circular and laid down procedures.
To ensure the services to both internal and external customers is maintained at a consistently high level and within mandated quality standards.
To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
To identify the backlog in daily operation and suggest solution for efficiency and improvement.
With monitoring of processing flow and system behaviors, to maximize usage on resources and ensure potential risks are covered by appropriate control procedures as well as its implementation during process.
To assist business achieve aggressive budget, being actively involved in new product/services implementation, system upgrading / enhancement and customer related activities.
Motivate subordinators and ensure they have initiatives, get appropriate trainings and resources to accomplish assigned tasks.
To assist regional branch operations support team to provide/arrange training courses to staff and ensure staff has adequate knowledge and understanding to providing services / products at satisfactory level.
Apply best service model among team members to encourage good performers and teamwork spirits.
Continuously improve efficiency and maximize productivity via workflow / system enhancement and trainings, backup system management.
To assist regional branch operations support team for new systems / products / services successful implementation and ensure processing procedures are in place and embedded in processing.
Ensure branch KYC QA is improved with target error rate below 1%.
SELECTION CRITERIA
A university graduate with solid banking experience;
Sound knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services;
Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations;
Team player who shows initiative and assertiveness;
Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
Good command of both spoken and written English and Mandarin.A university degree preferably in Business/Marketing or related discipline;
Good understanding of banking regulations..

"Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential." Standard Chartered is an international banking group headquartered in London with over 1200 offices in 56 countries. Having established our first branch in Shanghai in 1858, Standard Chartered is honored to be the oldest foreign bank in China. Today, we have eleven branches (Qingdao to be opened soon), six sub-branches and three representative offices in China providing both Wholesale and Consumer Banking customers with creative solutions and unparalleled service. Dedicating ourselves to the long-term development in China, we hereby invite you to join our strong Consumer Banking. 渣打银行是国际性银行集团，总部位于英国伦敦。我们在全球56个国家和地区拥有1200多间分支机构。早在1858年渣打银行就在上海成立分行。今天，在中国拥有11家分行（青岛分行筹备中），6家支行及3家代表处，为企业及个人提供创新的金融解决方案和卓越的服务。现个人银行招聘所述职位。 Interested parties please send your resume, both in English and Chinese with Contact telephone No., Applied position, and Expected salary to us. Visit: www.standardchartered.com/cn/career or mail to 渣打银行上海分行。 一个月内未收到回复者视为未通过此次筛选。.