岗位职责和要求：
Description
Account Delivery Manager Role:
Responsible for the delivery of all operational services to the customer according to the Service Level Agreement and ensuring that delivery costs are within or better than the delivery costs contracted. Act and be recognized by the customer as a single point of contact for tactical operational issues. Manages delivery teams, recruits, hires, and develops the skills necessary either directly or through a matrix organization. Ensures customer satisfaction through the efficient and effective delivery of contracted services to the customer.
Primary Responsibilities:
Business - IT AlignmentCustomer Management
* Proactively advises the customer's IT Management (i.e. "trusted advisor") through service analysis.
* Monitors service level performance and addresses customer satisfaction gaps and issues in service delivery
* Manages customer escalations regarding services to ensure customer satisfaction
* Responds to customer requirements with the integration of appropriate resources
* Service Design & Mgmt.Service PlanningService ManagementAvailability Mgmt.Capacity Mgmt. Cost Mgmt.
* Understands requirements to ensure that they meet the customer's expectations and are within the scope of W.W./regional delivery capability.
* Manages the production scheduling function on behalf of the customer to ensure production service efficiency.
* Communicates up to date knowledge of customer's business environment and communicates business critical functions to operations staff.
* Approves Move-to-Production acceptance
* Prepares for account reviews, and supports Client Manager by leading discussions related to operational activities
* Proactively detects problems that could affect the service delivery* Manages the delivery of multiple providers (usually within the same account) to ensure customer satisfaction and that the deal is delivered within resource estimates (cost and quality).
* Manages operations Statement of Work and Operations Level Agreements between internal delivery organizations for the account
* Ensures (global) delivery of services within the scope of the contract, including reporting of service level metrics and performance standards
* Analyzes availability performance and proposes service improvements.
* Manages service demand and propose service improvements.
* Manages service use and cost and propose service improvements.
* Coordinates capacity management
Configuration &Change Mgmt.
* Assesses risks, prioritizes, authorizes, coordinates and schedules significant IT changes
* Ensures customer change requests are accomplished
Operations Bridge
* Manages release to production of new services and systems for assigned customer(s). Ensures customer acceptance criteria are achieved and processes are in place for new services and systems.
* Coordinates production planning with customer
* Primary escalation manager to agreed processes and conducts post mortem analysis of escalations
* Manages all on-site resources (transition and change management)

Measures:
* Commitments as agreed to in Account Plan
* Deliver to customer SLA§ Deliver to agreed upon cost
* Delivery in agreed upon time
* Customer Satisfaction
* Renewal of assigned accounts
* Customer loyalty as a reference account
* Customer survey results
* Contribute to cost reductions
* Contribute to productivity improvements.

Qualifications
Minimum Role Qualifications:
* Minimum Bachelors Degree in Computer Science, MIS or related field plus five years directly related experience
* Recognized technical expert and has in-depth knowledge of multiple technologies
* Recognized as a leader with a track record of excellence in Operations optimization, IT production and value creation.
* Good communication skill and customer presentation capability.
* Systematic thinking and problem solving by good data analysis.
* Seeking for new challenge, and good team player.

中国惠普有限公司成立于1985年，是中国第一家中美合资的高科技企业。在二十年的发展历程中，中国惠普始终保持业务的高速增长，是HP全球业务增长最为迅速的子公司之一。 中国惠普公司总部位于北京，目前已在国内设立了九大区域总部、28个城市办事处、37个支持服务中心、超过200个金牌服务网点、 惠普商学院、惠普IT管理学院和惠普软件工程学院，现有员工3000多人。中国惠普有限公司致力于以具有竞争力的价格，为中国用户提供科技领先的产品与服务，培养一流人才、提供最佳客户体验，并最终与中国共同成长。 中国惠普业务范围涵盖IT基础设施、全球服务、商用和家用计算以及打印和成像等领域，客户遍及电信、金融、政府、交通、运输、能源、航天、电子、制造和教育等各个行业。 从创立之日起，中国惠普便将"做优秀的企业公民"作为自己立身于中国的基础。中国惠普不仅在中国推广"世界e家"计划、支持教育事业，并积极捐助医疗、环保等公益事业。中国惠普是北京外资企业十大纳税大户，并连续多年被全国外商协会评为十佳合资企业。从2001年起，中国惠普已连续四年荣获"中国最受尊敬企业"称号。